Arbour Counselling 

Terms & Conditions 

Free initial consultation: Our initial consultation would be at no cost and typically lasts around 20 minutes. Its purpose is to determine if you are comfortable working with me, to talk about your aims for counselling, discuss the scheduling and duration of sessions, and address any questions you may have. 

Counselling sessions: Counselling sessions run for 50 minutes and are available once a week on an ongoing basis. 

Payment: Payment must be made through bank transfer before each session, unless a different arrangement is made at our first meeting. The standard fee per session is £45. Counselling students needing personal therapy can receive a discounted rate. Reduced rates may also be available for individuals receiving benefits or facing financial difficulties, if proof is provided at the initial consultation.  

Limits to sessions: I cannot provide counselling if you are currently working with another counsellor. Additionally, I can’t offer services if you are under the influence of alcohol or non-prescription drugs during our session. If these situations occur, we can discuss next steps. 

Contact between sessions: My availability is Monday to Sunday, I can only be reached between sessions for appointment-related matters. 

For emergency assistance, please contact NHS Direct at 111, your GP, emergency services at 999, or Samaritans at 116 123. 

Alternative appointments:  I can provide video or telephone appointments to ensure you can access counselling services when needed. 

Cancellation fees: My cancellation fees are as follows:  

• Over 24 hours notice: No charge.

• Within 24 hours notice: 50% of the fee payable.

• Under 12 hours notice: Full fee payable.

• No show: Full fee payable.

Agreement: After we schedule our initial counselling session, we both agree to the terms and conditions stated above. If you have any queries, feel free to ask.